Our #FeelGoodFriday story with a shout-out to one of our amazing employees!
Last week we had a customer named Alexis visit our South Trail location for a hardware upgrade to a new iPhone. With two kids at home, a camera was important to her, so she went with the iPhone 11 Pro. Alexis wasn't sure how to transfer the data from her old phone and being busy with kids, it would have been a tough task to do at home. Faizaan made sure to help her out and got all of her data transferred over to the new phone. Unfortunately, Alexis came back a few days later with what seemed to be a defective speaker. Faizaan made sure to run diagnostics, and when nothing came up, he backed up her data, reset the phone, and restored everything - problem solved! When Alexis returned to pick up her phone and screen protector, she brought in a gift of appreciation for Faizaan and all his help.
Thank you, Alexis, for being a great customer and for trusting us to help you with your cellular needs, we hope your new phone is working hard capturing all the great moments with your kids. And thank you to Faizaan for showing excellent customer service and continuing to represent Imagine Wireless' standard.
Our location in Banff Cascade Mall has officially reopened! That means we have finally reopened all of our locations, hurray! Banff will be running on modified hours of 10 am-6 pm Monday - Sunday.
We look forward to providing help and service to the town of Banff once again.