COVID-19 UPDATE
Working together to stay safe during COVID-19
This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our customers and our teams, and keeping Canadians connected.
Select locations are now open and operating under reduced business hours.
For online services or support, please go to your MyRogers account, or get help online.
Our retail stores are reopening
We have begun reopening our retail stores (excluding our Bow Valley Square and Banff locations).
All locations will have the modified Hours of Operation between 10am – 6pm with the first hour (10am – 11am) dedicated to healthcare workers and vulnerable groups. We will only be allowing a maximum of 3 customers inside at any time.
We look forward to continuing to assist you during these unprecedented times.
For those who cannot go in store, you can order from us online and we can ship you any products and services you need. Please find our portal online here:
Connecting Canadians to the people and things that matter most:
We know that staying in touch with friends and family, across the country and across the world, is especially critical at this time. To help you stay connected, Rogers will be waiving fees as outlined below. These changes have been automatically applied and customers are not required to take any action.
Keeping you connected
From March 16 to June 30, Rogers will ensure accounts will not be suspended or disconnected for customers experiencing financial difficulties. Additionally, we will support customers facing financial uncertainty due to COVID-19 with more flexible payment options.
Waiving long distance
Until June 30, Rogers will waive long distance calling across Canada for wireless, wireless home phone customers and small business’.
This includes Small Businesses with 1-9 wireless lines on a single account.
Continuing to keep you connected
This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected.
Monitoring our networks
We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.
Extra sanitation measures
We are following the recommendations of public-health authorities, including enhanced sanitization measures and strict health and safety protocols for our customer-facing activities.
What you can do online
Rogers online services provide a convenient option for postpaid customers who would prefer to shop or get support online.
Connect with us
Find us on Social media
Manage your services
Customers can easily manage all of their Rogers services online or through the MyRogers app such as viewing and paying a bill.
Discover what else you can do using MyRogers
You can also find answers to many Frequently Asked Questions on our Help & Support page.
CONTACT US
Ingrained within the fundamentals of our organization is corporate social responsibility and community involvement. With this, we are proud to be a part of the Enbridge Ride to Conquer Cancer once again, where our teams ride over two days and 200 kilometres because together, we are stronger.
While they have postponed the physical 2020 ride until next year, Cancer does not stop for anyone or anything. Because of this, we are continuing our 2020 fundraising into the 2021 ride. If you would like to help us reach our goals, please consider having your empty bottles picked up by SkipTheDepot and donate your funds to our organization.
Thank you for your help in the fight against Cancer.
